SHIPPING & RETURNS

LOGISTICS

BACKORDERS ARE MADE WITHIN 7-10 DAYS.

NATIONAL AND PORTUGUESE SHIPMENTS ARE DONE THROUGH MRW ON WEDNESDAYS. THEY NORMALLY ARRIVE WITHIN 1-2 DAYS TO DESTINATION. IF IN MADRID, IT CAN BE PICKED UP AT OUR STUDIO OR SENT BY GLOVO. CONTACT US IN THAT CASE. 

INTERNATIONAL TRACKED SHIPMENTS ARE DONE THROUGH CORREOS AT A FIXED RATE OF 10 EUROS. WE WILL SEND YOU THE TRACKING CODE AS SOON AS THE PARCEL IS SENT. IT NORMALLY TAKES 7-10 DAYS. IF YOU’RE LOOKING FOR A FASTER SHIPMENT, CONTACT US.

RETURNS OR EXCHANGES

PRIOR NOTIFICATION AND PROOF OF POSTAGE IN THE FORM OF TRACKING NUMBER WITHIN TWO WEEKS OF YOUR PARCEL’S ARRIVAL WILL BE NECESSARY TO CONSIDER ANY RETURN OR EXCHANGE. THE SHIPPING COST AND DUTIES WILL NEED TO BE PAID FOR BY YOU. PLEASE NOTE YOU ARE RESPONSIBLE FOR THE RETURN SHIPPING AND WE HIGHLY ADVISE YOU TO OBTAIN PROOF OF POSTAGE IN THE FORM OF A TRACKING NUMBER. WE ARE NOT RESPONSIBLE FOR ANY RETURNS OR EXCHANGES THAT FAIL TO REACH US. 

ONCE WE RECEIVE YOUR RETURNED PRODUCT(S) WE WILL BE MORE THAN HAPPY TO OFFER YOU A REFUND OR EXCHANGE PROVIDED THE PRODUCTS ARE RETURNED IN PERFECT, UNUSED CONDITION. WE TRY OUR VERY BEST FOR REFUNDS TO BE PROCESSED WITHIN 7 DAYS. ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND. IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS.