ELIHADES

THE SHIPPING COST AND DUTIES WILL NEED TO BE PAID FOR BY YOU. PLEASE NOTE YOU ARE RESPONSIBLE FOR THE RETURN SHIPPING AND WE HIGHLY ADVISE YOU TO OBTAIN PROOF OF POSTAGE IN THE FORM OF A TRACKING NUMBER. WE ARE NOT RESPONSIBLE FOR ANY RETURNS OR EXCHANGES THAT FAIL TO REACH US.

ONCE WE RECEIVE YOUR RETURNED PRODUCT(S) WE WILL BE MORE THAN HAPPY TO OFFER YOU A REFUND OR EXCHANGE PROVIDED THE PRODUCTS ARE RETURNED IN PERFECT, UNUSED CONDITION, AND ARE SENT OVER WITHIN TWO WEEKS OF THE ITEM’S ARRIVAL. WE TRY OUR VERY BEST FOR REFUNDS TO BE PROCESSED WITHIN 7 DAYS.

REFUNDS (IF APPLICABLE)

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.

IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS.

We ship worldwide with Correos express (Spain) and DHL (international).

Please, use the below listing to check rates and estimated delivery times.

*Due to the situation caused by Covid19, delivery times may be a little longer.

Spain Peninsula and Baleares Shipping 4-5 working days with Correos Express: 4,99€ Returns: 5€

Spain Canarias, Ceuta and Melilla Shipping 4-5 working days with Correos Express: 12€ Returns: 10€

Europe Andorra, France, Germany, Ireland, Italy, Portugal Shipping 4-5 working days with DHL: 5,99€ Returns: 10€

Europe United Kingdom, Austria, Belgium, Czech Republic, Denmark, Luxembourg, Monaco, NetherlandsShipping 4-5 working days with DHL: 8,50€ Returns: 10€

Europe Albania, Belarus, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Iceland, Kosovo, Latvia, Lithuania, Malta, Moldova, Republic of, North Macedonia, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Ukraine Shipping 6-7 working days with DHL: 12€ Returns: 10€

Europe Azerbaijan, Kazakhstan, Russia, Armenia, Georgia, Turkey Shipping 6-7 working days with DHL: 22€ Returns: 10€

Shipping price does not include duty or custom charges that may be incurred on shipment to countries outside the European Union. The brand will not be responsible for these expenses. If the country of destination cannot be found in the attached table, consult our Customer Service at grecholin@gmail.com to check the fee.

Return and exchange policy Please, note that Archive sale items cannot be returned. No exceptions will be made for sizing or fit. If you have any questions about the style, please reach out our customer care team before placing your order.

Once you have received your order, you have 15 days to make a return. You have to follow these steps:

1. Send an email to grecholin@gmail.com with your order number, the reference (s) you want to send back and the reason.

2. Once the return is accepted, you will receive an email with the prepaid return label* and the steps to schedule a pick up or the nearest DHL drop off point.

3. The returned articles should be packaged in original condition with the original labels.

4. You can drop off your order in your nearest DHL office (except Spain).

*There is a fee for every return that will be deducted from your refund when the return is processed. Original shipping costs are not refunded.

The product must be in perfect conditions and the original labels need to be included.

If you want to make an exchange for another size, you will need to make a return and place a new order. Please, email us at grecholin@gmail.com to get a refund on the shipping costs that may be added to your second order.

Delivery failure: If after two attempts delivery of your parcel becomes impossible, we will try to find a safe place to leave it, and will also leave a note to let you know where your parcel is and how to pick it up. If you are not going to be in the place of delivery at the convened time, please contact us to agree on another delivery date.

If 15 days after your parcel is available for delivery the parcel has not been delivered for reasons not attributable to us, we will understand that you want to cancel the agreement and it will therefore be terminated. Following said termination we will refund you the price paid for such products as soon as possible and in any event within a maximum of 30 days from the date in which we deem the agreement to be terminated. In such case, we will be authorised to charge you the transportation costs arising from the shipping and termination costs.